What happens if my pro doesn't show up?
1. Message your pro
Open the booking and tap the message icon. If your pro has marked the booking On the way, the booking screen shows the arrival estimate they entered.
2. Tell Made Glow
If your pro isn't there and isn't answering, open the booking and tap Report an issue. Choose the type that fits (Payment / refund if you want your money back) and describe what happened. You can also email [email protected]. Reports go to the Made Glow team.
Refunds
If your pro cancels the booking, you get a full refund. For a missed appointment, the Made Glow team reviews what happened. Refund policy.
Pro accountability
Under the Pro Agreement, repeated cancellations and no-shows can lead to a pro's suspension or removal.
Still have a question?
Email [email protected] or use our contact form. Safety concern? Visit /safety or email [email protected].
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