How do I report a safety concern or incident?
1. Emergencies: call 911
If you're in danger or someone needs medical help, call 911 before anything else. Then let Made Glow know using one of the options below.
2. Report an issue in the app
Open the booking and tap Report an issue. Choose a type (Service quality, Pro behavior, Payment / refund, Safety concern, or Other), add a subject, describe what happened, and tap Submit report. Your report goes to the Made Glow team, and safety reports go to the top of the team's review queue.
3. Email
You can also email [email protected]. Include the date and time, your pro's name, what happened, and any photos or screenshots.
What happens next
The Made Glow team reviews reports and can pause a pro from taking new bookings while it looks into a concern. Under the Pro Agreement, serious violations can lead to a pro's suspension or permanent removal.
Still have a question?
Email [email protected] or use our contact form. Safety concern? Visit /safety or email [email protected].
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