What's the refund policy?

Cancellations

• 24 hours or more before: full refund of what you paid at checkout, including any tip and the $1.99 Made Glow Service Fee.
• Between 2 and 24 hours before: 50% of what you paid at checkout.
• Less than 2 hours before: no refund.
• Your pro cancels or declines: full refund, whenever it happens.

The cancel screen shows your refund amount before you confirm. Cancellation policy.

If something went wrong with the service

Message your pro in the app chat first. If that doesn't resolve it, open the booking, tap Report an issue, choose Service quality or Payment / refund, and describe what happened. You can also email [email protected]. The Made Glow team reviews these requests one by one. Refunds outside the cancellation policy aren't guaranteed. If you weren't happy with your service.

How refunds are paid

Refunds go back to the payment method you used. Your bank decides when the money shows up on your statement. Cash bookings aren't charged in the app, so they aren't refunded through Made Glow.

Tips

A tip you add at checkout is part of what you paid, so the cancellation policy applies to it too. A tip you add after the appointment is a separate charge.

Chargebacks

See how chargebacks work.