1. About this agreement
This Pro Service Agreement (the "Agreement") is entered into between Made Glow, Inc. ("Made Glow", "we", "our") and you, the Beauty Professional ("Pro", "you", "your"), as of the date you accept it during the application or onboarding flow inside the Made Glow app or website. By accepting, you agree to operate as an independent contractor providing beauty services to clients matched through the Made Glow platform, subject to the terms below.
2. Independent-contractor status
You are an independent contractor. You are not an employee, partner, agent, or joint venturer of Made Glow. You set your own schedule, prices, service area, and the manner in which you provide services, subject only to (a) applicable law, (b) the safety and quality standards in this Agreement, and (c) the technical requirements of the platform. You are responsible for your own taxes, business licenses, and insurance.
3. Eligibility and verification
You represent and warrant that you (a) are 18 years of age or older, (b) hold a valid government-issued photo ID, (c) hold a current, active state-issued license matching every service you offer (where required by law), (d) have no disqualifying criminal record (violent felonies, sexual offenses, fraud convictions, or convictions involving service-context victims), and (e) are legally authorized to provide beauty services in every jurisdiction where you operate. You authorize Made Glow to verify these representations through Checkr or another consumer-reporting agency, including periodic re-screening every 12 months.
4. Platform fee and payouts
Made Glow charges a platform fee of 8 percent of the service price for each completed booking. We do not take any fee on tips. Payouts run through Stripe Connect on a 1- to 2-business-day cycle; you are responsible for any Stripe fees on your side as part of running your business. We provide annual 1099-K reporting where required.
5. Standards of service
You agree to (a) arrive on time, (b) bring all tools and supplies needed to perform the booked service to professional standards, (c) maintain a sanitizable setup with single-use disposables where appropriate, (d) communicate solely through the in-app chat, (e) follow the consent and draping practices required for the relevant service, (f) keep your portfolio and pricing accurate, and (g) maintain a 4.5-star or higher average over your most recent 25 bookings.
6. Conduct
You agree never to: solicit clients off the platform; share or store client contact information outside the app; engage in any behavior that constitutes harassment, discrimination, or assault; bring weapons, controlled substances, or alcohol to a booking; misrepresent your credentials or portfolio; provide services beyond your licensed scope; or violate any law in connection with a Made Glow booking. Violations result in suspension or permanent removal at Made Glow's discretion.
7. Cancellations and no-shows by the Pro
You may cancel a confirmed booking up to 4 hours before the start time at no charge. Cancellations within 4 hours, or no-shows, may result in a strike on your account; three strikes within a 90-day rolling window result in temporary deactivation pending review.
8. Refunds and quality issues
If a client requests a refund and Made Glow approves it, the refunded amount is deducted from your next payout; we do not retain the platform fee on refunded bookings. You are entitled to a written summary of the refund reason and may submit a response that we'll consider before any account action.
9. Insurance and indemnification
Made Glow maintains general-liability insurance covering Pros performing booked services. This is supplemental to, not a replacement for, the professional-liability insurance you are required to carry as a licensed beauty professional. You agree to indemnify Made Glow against claims arising from your gross negligence, willful misconduct, or violation of this Agreement.
10. Intellectual property
You retain ownership of the photos, videos, and bios you upload to your profile. By uploading, you grant Made Glow a non-exclusive, worldwide, royalty-free license to display them on the platform and to use them in marketing the platform itself (e.g., showcasing pro work). The license terminates when you delete your account, except that we may retain anonymized booking data for analytics and 1099 purposes.
11. Termination
Either party may terminate this Agreement at any time. If you terminate, we'll process any outstanding payouts on the next normal cycle. If we terminate for cause (violation of this Agreement, criminal investigation, repeated quality issues), payouts may be paused pending resolution.
12. Governing law and disputes
This Agreement is governed by the laws of the State of Delaware. Any dispute arising under it is subject to binding arbitration in Miami, Florida, except that either party may seek injunctive relief in a court of competent jurisdiction for IP or confidentiality matters. The class-action waiver in our Terms of Service applies to disputes under this Agreement.
13. Changes to this Agreement
We may update this Agreement from time to time. Material changes will be announced via in-app notification at least 14 days before they take effect. Your continued use of the platform after the effective date constitutes acceptance.
Last updated: 2026-04-30. Questions? Email [email protected].