Consumer Terms of Service

Version 1.0 · Effective May 20, 2026

Important — please read carefully. These Terms include a binding individual arbitration agreement, a class-action waiver, and a jury-trial waiver in Section 18. They affect how you can resolve disputes with Made Glow, including by requiring you to bring claims individually rather than as part of a class action. Section 13 disclaims warranties, and Section 14 limits Made Glow's liability. By creating an account or using the Services, you agree to all of these provisions. You may opt out of arbitration as described in Section 18.5.

These Consumer Terms of Service ("Terms") form a binding contract between you ("you," "your," or "Consumer") and Made Glow, Inc., a Florida corporation with its principal place of business in the State of Florida ("Made Glow," "we," "us," or "our"). They govern your access to and use of our mobile applications, our website at madeglow.com, our web application at app.madeglow.com, our application programming interfaces, and any related products, features, content, and services we operate (collectively, the "Services"). By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not access or use the Services.

If you are a beauty professional, your use of the Services is governed primarily by the separate Beauty Professional Agreement in addition to these Terms.

1. Definitions

2. The Made Glow Marketplace — important notice

Made Glow operates an online technology platform and two-sided marketplace that connects Consumers with independent Beauty Pros who travel to a Service Location chosen by the Consumer. Made Glow is a technology platform only. Made Glow does not provide, perform, supervise, schedule, or deliver beauty services of any kind, and is not a beauty salon, mobile salon, cosmetology establishment, cosmetology school, employment agency, staffing agency, or licensed health-care provider.

Pros are independent contractors who independently contract with Consumers. Pros are not employees, agents, partners, joint venturers, or franchisees of Made Glow, and Made Glow does not employ, control, or direct them. Each Pro independently sets their own prices, hours, availability, service area, tools, products, methods, and means of performing services, and independently decides whether to accept or decline any Booking. The Consumer — not Made Glow — selects the Pro, the Service, the date and time, and the Service Location. Made Glow does not supervise, direct, control, evaluate, or guarantee the services performed by Pros, except to the limited extent necessary to operate the Marketplace, process payments, and enforce these Terms. Any contract for the actual provision of beauty services is formed directly and exclusively between the Consumer and the Pro.

3. Eligibility

You must be at least eighteen (18) years old and have the legal capacity to enter into a binding contract to create an account or use the Services to book or receive a Service. By using the Services you represent and warrant that:

The Services are currently offered only in the State of Florida and Bookings may only be requested for Service Locations within Florida. We may expand, restrict, or change the Service area at any time. By accessing the Services from outside Florida, you assume responsibility for compliance with the laws of your jurisdiction and acknowledge that some or all features may not be available to you.

4. Accounts

To use most features you must create an account and provide certain information, which may include your name, email address, mobile phone number, and home or other Service Location address. You agree to: (a) provide accurate, current, and complete information; (b) keep your password and any second-factor or one-time-passcode credentials confidential; (c) promptly update your information if it changes; and (d) accept responsibility for all activity that occurs under your account, except activity resulting from a security breach that you have promptly reported to us. Notify us immediately at [email protected] if you suspect unauthorized use of your account.

We may suspend, restrict, or terminate your account at any time, with or without notice, if we reasonably believe you have violated these Terms, applicable law, or our community standards, or where reasonably necessary to protect the safety, security, or rights of Made Glow, our Users, or third parties. Sections that by their nature should survive termination (including Sections 13 through 22) survive termination.

5. Bookings

5.1 How a Booking is formed

A Booking is created when a Consumer requests a specific Service at a specific date, time, and Service Location and the matched Pro accepts that request. Once a Pro accepts, the Booking is a direct contract for the provision of beauty services between the Consumer and the Pro. Made Glow is not a party to that contract and does not guarantee that any Pro will accept any request, arrive, or perform any Service. The Consumer is solely responsible for selecting a Pro who is appropriate and qualified for the requested Service.

5.2 Consumer responsibilities

Because Services are performed in your home or another location you choose, you play an important role in keeping each appointment safe. You agree to:

You are solely responsible for the condition and safety of the Service Location and for any persons or property present there. Made Glow does not inspect Service Locations.

5.3 Pro responsibilities and your independent assessment

Pros agree, under the Beauty Professional Agreement, to hold all required licenses, to comply with applicable cosmetology, sanitation, and health laws, to use sanitized or single-use tools, and to perform Services professionally. However, Made Glow does not control, supervise, or guarantee any Pro's conduct, qualifications, licensing, sanitation practices, or the quality, timing, safety, or legality of any Service. You are responsible for using your own judgment when selecting a Pro and when deciding whether to proceed with a Service, and you may decline or stop a Service at any time if you are uncomfortable.

5.4 Cancellation, rescheduling, and no-shows

The specific cancellation and refund terms applicable to each Booking are set by the Pro and disclosed to you in the booking flow before you confirm. The following framework applies unless the booking flow states otherwise:

5.5 Disputes between Consumers and Pros

Any dispute about the quality, performance, timing, or outcome of a Service is a matter between the Consumer and the Pro, who are the only parties to the service contract. Made Glow does not provide, guarantee, insure, warrant, or refund any Service. Made Glow may, in its sole discretion and without obligation, attempt to facilitate a resolution, issue a goodwill platform credit, or place a hold on a Pro's pending payout while a reported issue is reviewed, but Made Glow is under no duty to do so and does not act as an arbiter, adjuster, or guarantor of any Service. Payment-card chargeback rights, if any, remain available to you through your card issuer under that issuer's rules.

6. Payments

6.1 Payment processing by Stripe

All payments and payouts on the Marketplace are processed by Stripe, Inc. ("Stripe") and its affiliates through Stripe Connect. Made Glow is not a bank, money transmitter, or payment processor. By using the Services to make a payment, you authorize Made Glow and Stripe to charge your designated payment method and you agree to Stripe's applicable terms, including the Stripe Connected Account Agreement and the Stripe Services Agreement. You authorize us to share your information with Stripe to enable payment processing, fraud prevention, and dispute handling.

6.2 Charges, deposits, and tips

6.3 Fees

Made Glow charges fees to support and operate the Marketplace. As a Consumer, you pay a fixed Made Glow service fee of $1.99 per Booking, which is displayed at checkout before you confirm. Separately, Made Glow charges the Pro a marketplace fee that is deducted from the Pro's payout and depends on how the Booking was sourced: fifteen percent (15%) of the Service subtotal (excluding tip) when Made Glow sourced the Consumer (for example, the Consumer discovered the Pro through Made Glow's matching, browse, or search), and four percent (4%) when the Pro sourced the Consumer (for example, an existing client of the Pro, an invite link, or any subsequent Booking between the same Consumer and Pro). Made Glow does not take any fee on tips. We may change our fees, fee structure, or fee tiers prospectively by giving notice as described in Section 17; fee changes do not affect Bookings already confirmed.

6.4 Refunds and chargebacks

The refund terms for each Booking are disclosed in the booking flow before you confirm and are governed by Section 5.4 and by the Pro's stated policy. Made Glow does not independently guarantee refunds, but will process refunds consistent with the disclosed terms and may, in its discretion, issue goodwill credits. If you initiate a chargeback or payment dispute with your card issuer, you authorize Made Glow to share Booking details, communications, and dispute evidence with Stripe and the issuer. Initiating a chargeback for a Service you received, or engaging in repeated or fraudulent chargebacks, may result in suspension of your account and recovery of amounts owed.

7. Safety, verification, and assumption of risk

Before a Pro is approved on the Marketplace, the Pro is required to complete identity verification and a background check through Checkr, Inc., and to attest to holding the licenses required for the services they offer. Verification and background screening have inherent limitations, are not guarantees, and do not constitute an endorsement, certification, or warranty by Made Glow of any Pro or of the quality, safety, or legality of any Service.

You acknowledge that arranging and receiving in-home beauty services involves inherent risks, including the risk of allergic reaction, skin or hair damage, injury, property damage, or interaction with a person you have not previously met. To the maximum extent permitted by law, you knowingly and voluntarily assume all such risks arising from your use of the Services and from any Service performed by a Pro. If you ever feel unsafe, you should end the appointment and contact local emergency services; you may also report concerns to [email protected].

8. User content

You retain ownership of any Content you submit. By submitting Content, you grant Made Glow a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify (for technical reasons such as resizing), publicly display, publicly perform, distribute, and create derivative works from the Content for the purpose of operating, providing, improving, and promoting the Services. This license survives termination of your account with respect to Content already shared in connection with a completed Booking (such as a public review).

Reviews. Reviews must be honest, factual, and based on a real Booking. Buying, selling, trading, or manipulating reviews is prohibited and is grounds for removal of the Content and termination of your account.

AI training opt-out. If you do not want your Content used to train or improve our matching, recommendation, or moderation models, you may opt out at Account → Privacy → AI training. Opting out does not affect public display of reviews or other Content as part of normal Marketplace operation.

9. Prohibited conduct

You agree not to, and not to permit anyone acting on your behalf to:

10. Intellectual property

All right, title, and interest in and to the Services (excluding User Content) — including all software, designs, text, graphics, logos, icons, sound recordings, trademarks, and the look and feel of the Platform — are owned by Made Glow or its licensors and are protected by U.S. and international copyright, trademark, patent, and other intellectual-property laws. Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose. You may not use the "Made Glow" name or logo without our prior written consent.

11. Copyright (DMCA)

If you believe Content on the Services infringes your copyright, send a written notice that complies with the Digital Millennium Copyright Act (17 U.S.C. § 512) to our Copyright Agent at [email protected] with: (a) a physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material with enough detail to locate it; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the rights holder. We will respond consistent with the DMCA, including by removing or disabling access to allegedly infringing material and by terminating repeat infringers' accounts.

12. Third-party services and links

The Services integrate or link to third-party services (such as Stripe, Apple Maps, Google Maps, Apple Sign In, Google Sign In). Your use of those third-party services is governed by their respective terms and privacy policies. Made Glow is not responsible for third-party content or services and does not endorse them.

13. Disclaimer of warranties

The services and content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, non-infringement, or quiet enjoyment. Made Glow makes no warranty that the services will be uninterrupted, secure, error-free, or free from viruses or other harmful components, that any defects will be corrected, or that the results obtained from use of the services will meet your requirements.

Made Glow makes no representation or warranty regarding the conduct, qualifications, or fitness of any pro or any consumer, the quality, safety, or legality of any service performed by a pro, the accuracy of any pro listing or rating, or the suitability of the services for any particular consumer.

14. Limitation of liability

To the maximum extent permitted by applicable law, in no event will made glow, its officers, directors, employees, agents, affiliates, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business, goodwill, or substitute services, arising out of or related to these terms or the services, even if made glow has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, made glow's aggregate liability arising out of or related to these terms or the services will not exceed the greater of (a) five hundred united states dollars (us $500), or (b) the total amount you paid to made glow in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability for incidental or consequential damages, so the above may not apply in full. Nothing in these Terms limits liability that cannot be limited under applicable law, including for gross negligence, willful misconduct, fraud, or violation of consumer-protection statutes.

15. Indemnification

You agree to defend, indemnify, and hold harmless Made Glow, its affiliates, and each of their officers, directors, employees, contractors, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Services; (b) your violation of these Terms; (c) your violation of any law or third-party right; (d) your User Content; and (e) (Pros) any Service you perform, including bodily injury, property damage, sanitation issues, or violation of cosmetology, health, or safety laws. Made Glow may, at its option, assume exclusive control of the defense and settlement of any matter for which you are required to indemnify us; you will cooperate as we reasonably request.

16. Termination

You may close your account at any time via Account → Delete Account or by emailing [email protected]. We may suspend or terminate your access to the Services, with or without notice, for any reason, including violation of these Terms or applicable law, fraud, abuse, or to protect Users or third parties. Upon termination, all rights granted to you will end and Sections 1, 6.4, 8 (final paragraph), 10–22 will survive.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will notify you by in-app notification, email, or banner on the Site at least thirty (30) days before the changes take effect. By continuing to use the Services after the effective date, you accept the updated Terms. If you do not accept the updated Terms, you must stop using the Services.

18. Dispute resolution — arbitration, class-action waiver, governing law

Please read this section carefully. It limits how you can resolve disputes with Made Glow.

18.1 Informal resolution first

Before filing a claim, you and Made Glow agree to try to resolve the dispute informally. Send a written notice to [email protected] describing the claim and the relief you seek. We will work in good faith to resolve the dispute within sixty (60) days.

18.2 Binding individual arbitration

If the dispute is not resolved within sixty (60) days, you and Made Glow agree to resolve any claim, dispute, or controversy arising out of or relating to these Terms or the Services through final, binding, individual arbitration administered by the American Arbitration Association ("AAA") under the AAA Consumer Arbitration Rules then in effect, except as modified by these Terms. The arbitration will take place in Miami-Dade County, Florida, in English, before a single arbitrator. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

18.3 Class-action waiver and jury-trial waiver

You and made glow agree that each may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. You and made glow each waive the right to a trial by jury.

18.4 Small-claims exception

Either party may bring an individual claim in small-claims court that has jurisdiction, so long as the claim remains in that court and is not removed or appealed to a different court.

18.5 Opt-out of arbitration

You may opt out of the arbitration agreement and class-action waiver by sending written notice to [email protected] with the subject line "Arbitration Opt-Out" within thirty (30) days of first accepting these Terms. The notice must include your full name, address, email, and a clear statement that you are opting out. Opting out will not affect any other provision of these Terms.

18.6 Severability of arbitration provisions

If the class-action waiver in Section 18.3 is found unenforceable for any reason, then the entirety of Section 18 is void and any dispute will be resolved in court under Section 18.7. The remaining sub-sections of Section 18 are otherwise severable.

18.7 Governing law and forum

These Terms and any dispute arising out of or related to them or the Services are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Subject to the arbitration agreement above, exclusive jurisdiction and venue for any non-arbitrable claim lies in the state and federal courts located in Miami-Dade County, Florida, and you consent to personal jurisdiction in those courts.

19. Notices

We may give notice to you by in-app notification, email to the address associated with your account, SMS to your verified phone number, or by posting on the Services. Notices to Made Glow must be sent to [email protected] with a copy by U.S. mail to: Made Glow, Inc., Attn: Legal, 441 S State Road 7, STE 1, Margate, FL 33068.

20. Force majeure

Neither party will be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, hurricanes, floods, fires, pandemics, government action, war, terrorism, civil unrest, labor disputes, or failures of Internet, telecommunications, or hosting providers.

21. Miscellaneous

22. Contact

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