BOOKING
What's the cancellation policy?
Cancel 24 hours or more before your appointment for a full refund. Cancel between 2 and 24 hours before for a 50% refund. Less than 2 hours before, the booking isn't refunded. If your pro cancels, you get a full refund.
This policy applies to every booking paid in the app.
How to cancel
Open the booking and tap Cancel booking. You can cancel while the booking is pending or confirmed. The cancel screen shows your refund amount before you confirm.
What you get back
- 24 hours or more before: full refund of what you paid at checkout, including any tip and the $1.99 Made Glow Service Fee.
- Between 2 and 24 hours before: 50% of what you paid at checkout.
- Less than 2 hours before: no refund.
- Your pro cancels or declines: full refund, whenever it happens.
Refunds go back to the payment method you used. Cash bookings aren't charged in the app, so there's nothing for Made Glow to refund.
Need a different time instead?
You can ask your pro for a new time from the booking screen instead of cancelling.
Something out of your control?
Message your pro in the app chat. To ask Made Glow about a refund, open the booking, tap Report an issue, and choose Payment / refund, or email [email protected]. Refund policy.
Still have a question?
Email [email protected] or use our contact form. Safety concern? Visit /safety or email [email protected].
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