What's the cancellation policy?

Made Glow is a marketplace. Pros set their own cancellation policies; we surface those terms before you confirm a booking and facilitate any refund the Pro’s policy and the facts support.

How to find the policy that applies to your booking

Each Pro’s profile shows their cancellation window (the time before the appointment when a late-cancel fee starts to apply) and the fee amount. The same numbers are shown on your booking confirmation and on the cancel screen before you confirm.

How to cancel

In the app: tap Bookings → [your booking] → Cancel. The fee that applies is shown before you confirm. Cancellation is immediate; the Pro is notified and your slot is released.

Why Pros set late fees

Mobile Pros block off travel time and may turn down other bookings to hold your slot. A last-minute cancel often means they can’t fill the window. The fee is the Pro’s compensation for that lost time. Made Glow does not take a cut of cancellation fees.

Exceptions

If you have a genuine emergency (medical, family, weather), message the Pro through the in-app chat first — many will waive the fee. If they don’t, message [email protected] and we’ll review on the facts.

If the Pro cancels

Made Glow does not guarantee refunds, but where a Pro cancels we’ll review on the facts. We also help you re-book a replacement Pro at or near the same time slot when one is available. More on Pro cancellations and no-shows.

Need to change instead of cancel? See how to reschedule.