BOOKING
What if my pro is running late?
Message your pro in the in-app chat. When your pro marks the booking On the way, your booking screen shows the arrival estimate they entered. If you can't reach them, use Report an issue on the booking screen or email [email protected].
Check your booking screen
Your pro can mark the booking On the way and enter how many minutes away they are. Your booking screen then counts down that estimate. It's the pro's own estimate of how far away they are.
Message your pro
Tap the message icon on the booking screen to open your chat with the pro.
If you can't reach your pro
Open the booking and tap Report an issue, or email [email protected], and the Made Glow team will look into it. If your pro doesn't show up.
If you're the one running late
Message your pro in the app chat as soon as you know.
Still have a question?
Email [email protected] or use our contact form. Safety concern? Visit /safety or email [email protected].
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