What if my pro is running late?

Running a few minutes late is normal — mobile Pros are coming from another booking, navigating traffic, or finishing setup. Here’s the playbook.

The grace window

The first few minutes after your scheduled start are normal grace time. Most Pros message proactively with an updated ETA if they’re held up.

If you can’t reach the Pro

Open the booking and tap the chat icon. The in-app dialer also lets you call directly without sharing phone numbers. If the Pro is on the road they may not see your message immediately.

If the Pro is significantly late

You can cancel from the app and contact [email protected]. We’ll review the booking and refund eligibility on the facts. If you still want the service, support can help you re-book a replacement Pro at or near the same time slot when one is available.

If you’re running late

Most Pros allow a short grace window for clients too — message them through the in-app chat as soon as you know. Pros are paid for their booked window, so being significantly late may shorten your service or trigger a no-show fee. No-show details here.

Common late causes

The most frequent reasons a Pro is late: traffic, weather, and a previous client running over. Pros set their booking gap to absorb most of this — the chat is the fastest way to get an ETA.