Trust isn't a feature you toggle on. It's the foundation we built Made Glow on. Here's exactly how we vet every Pro, what protections kick in during a booking, and what happens when something goes wrong.
A four-stage process every Pro completes before their first booking.
Every Pro uploads a government-issued photo ID and a selfie at signup, and provides the legal name used for their background check. Our team reviews them before a Pro is approved.
What we collect: government photo ID, a selfie, and the legal name we run the background check against.
Every Pro uploads their state-issued professional license: cosmetology, esthetics, full-specialist, nail-technician, or barber. We check the license number, name, status, and expiration date against the issuing state board's public records — in Florida, the DBPR Online Services portal. Pros whose license is not current and active are not approved.
What we check: license number, licensee name, current status, and expiration date, against the state board's public record.
Pros are screened by Checkr, our background-check partner, before they can accept bookings. The screen is run consistent with the Fair Credit Reporting Act and applicable state law: Pros give written consent first, and adverse-action notices are issued where the FCRA requires.
How it works: the Pro consents, Checkr runs the screen, and a Pro is not approved while a disqualifying result stands.
Before a Pro goes live, our team reviews their profile and service menu by hand — the services they offer, how they describe them, and the photos they publish. Services that fall outside a beauty licence, such as medical or injectable procedures, are blocked.
What we check: the published service menu, service descriptions, and profile photos.
Approval is not the finish line. It's the start line.
Every Pro is identity-verified from a government photo ID and selfie reviewed by our team, and license-verified against the issuing state board at onboarding. Substantiated complaints, off-platform solicitation, or any breach of our Code of Conduct can result in pause, retraining, or removal — the specifics are in the Pro Agreement.
Pros are independent contractors. We strongly encourage every Pro to carry their own general-liability and professional-liability (malpractice) insurance, with a minimum of $1,000,000 per occurrence. Many Pros bundle this through professional associations such as Associated Skin Care Professionals (ASCP) or the Professional Beauty Association (PBA).
Consumers and Pros are responsible for the service exchange. Made Glow does not provide platform-funded liability insurance and is not an insurer of bookings. We strongly encourage Pros to carry their own general-liability and professional-liability coverage; aggregator-level coverage may be added at or after launch and any such coverage will be disclosed in the Pro Agreement before it binds.
The Pro Agreement contains the controlling insurance terms.
Practical things you can do on the day of your service.
Check the Pro's name and profile photo in the Made Glow app against the person who arrives. If they don't match — or anything feels off — you don't owe them the service. Close the door, cancel from the app, and email [email protected].
All Consumer–Pro communication should stay in our in-app chat. We never share phone numbers or personal email addresses. Any attempt to move conversation off-platform is a violation of our Terms.
Never pay cash, Venmo, Cash App, or Zelle for a Made Glow booking. All payments flow through Stripe so chargeback rights, our refund policy, and our dispute tools apply. A Pro who asks to be paid off-platform is breaking our rules. Please report it.
If you ever feel unsafe or witness something dangerous: call 911 first. Then tell us via the in-app report flow or [email protected]. Your safety always comes before reporting to us.
If something happens during a booking that doesn't feel right, tell us. We'd rather hear ten reports about the same Pro than miss one.
If anyone is in immediate danger, call 911 first. Always. Then come back to us when it's safe.
Open the booking, tap Help → Report a problem. Select the type, describe what happened, attach photos if relevant, and submit. We monitor the reporting inbox actively; safety-category reports are prioritized.
Email [email protected] from the address tied to your account. Include the booking ID if you have it. We monitor reports as they come in.
All safety reports are confidential. We do not share the reporter's identity with the subject of the report unless required by law.
We acknowledge your report by email or in-app message. For severe-category reports (assault, harassment, theft, sanitation hazard) we prioritize the file at the top of the queue and confirm we have the details we need.
We pull the booking record, in-app chat history, payment record, the service address on file, the Pro's history on the platform, and any prior reports. We may interview both parties separately. We may consult outside legal counsel. We may pause a Pro from accepting new bookings during a severe-category review.
Possible outcomes include: no action (report not substantiated), warning, mandatory retraining, refund or credit to the Consumer, account suspension, or permanent removal of the Pro from the platform. Severe-category outcomes get a second review before they are final.
If a report involves a crime, we cooperate with law enforcement under valid legal process. We may proactively report incidents to law enforcement when failing to do so would put others at risk. We follow the disclosure procedures described in our Privacy Policy.
Every Pro signs and agrees to the Made Glow Pro Code of Conduct as part of onboarding. It covers professional conduct, sanitation, communication standards, prohibited solicitation, and the consequences of breach. Read it in full here:
Only Consumers who completed a paid booking can review the Pro who served them. No anonymous reviews, no review-bombing, no unverified ratings.
Pros can publicly respond to any review on their profile. We don't edit or remove honest negative reviews; we do remove reviews that violate our content policy (defamation, doxxing, off-topic).
We monitor safety reports as they come in. Severe-category reports go to the top of the queue.
Last updated: 2026-05-01. Questions about safety on Made Glow? Email [email protected].