I wasn't happy with my service — what now?
1. Talk to your pro
Use the in-app chat to explain what went wrong. How a pro responds is up to them.
2. Report it to Made Glow
Open the booking and tap Report an issue. Choose Service quality, or Payment / refund if you're asking for money back, then add a subject and describe what happened. To share photos, email them to [email protected] with your booking details.
3. What happens next
Your report goes to the Made Glow team, which reviews each one. Made Glow doesn't guarantee a particular outcome, and refunds outside the cancellation policy are at Made Glow's discretion.
Leave an honest review
After a completed booking, you can rate your pro on Quality of Service, Professionalism, Punctuality, and Communication, and write a review. It helps the next client.
If you were hurt
Call 911 if you need emergency help. Then report it with Report an issue (choose Safety concern) or email [email protected]. How to report a safety concern.
Still have a question?
Email [email protected] or use our contact form. Safety concern? Visit /safety or email [email protected].
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