How do chargebacks work on Made Glow?

How it works

When you dispute a Made Glow charge with your bank, Stripe, Made Glow's payment processor, notifies Made Glow. Under the Terms of Service, you authorize Made Glow to share booking details, communications, and dispute evidence with Stripe and your card issuer. Your bank reviews the dispute and decides the outcome.

Before you file

If you have a problem with a booking, you can contact Made Glow first: open the booking, tap Report an issue, and choose Payment / refund, or email [email protected]. Refund policy.

If you don't recognize a charge

Contact your bank, and email [email protected] so Made Glow knows about it.

Effect on your account

Under the Terms, filing a chargeback for a service you received, or filing repeated or fraudulent chargebacks, may lead to suspension of your account.