ABOUT PROS

What's included in the price?

The service price covers the work itself, the pro's full mobile kit, travel within their service area, sanitization and disposable supplies, the platform's insurance and quality guarantee, and payment processing. It does NOT include tip.

The price you see at booking is the all-in price for the service. Specifically, it includes:

1. The service itself

The work performed — cut, color, manicure, facial, massage, etc. The pro's time is calculated from the moment they arrive at your address until they finish and pack up.

2. Travel within service area

Each pro sets their own service area on their profile (typically a 25–30 minute radius from their home base). Travel within that area is included — no extra fee for distance, fuel, or time. Outside the service area, a small travel surcharge may apply (it's shown before you book). See what's not included.

3. The pro's full mobile kit

Whatever they bring to do their job at your address: portable shampoo bowls, LED nail lamps, massage tables, lash beds, magnifying lamps, ring lights, and the full product range they'd use in a salon. Mobile pros invest $1,500–$6,000+ in their kit; you don't pay extra for it.

4. Sanitization and single-use supplies

Disposable nail files, single-use gauze and applicators, fresh linens, sanitizing wipes — every appointment uses fresh disposables and a sanitized setup. Same standards as a brick-and-mortar salon.

5. Platform protections

Made Glow's $1M liability insurance, the satisfaction guarantee, and our trust-and-safety response — all built into the price, no add-on fees.

6. Payment processing

Stripe processing fees, fraud screening, chargeback protection. Made Glow absorbs these.

What's NOT included

Tip (always optional, 100% goes to the pro), parking outside the pro's service area, building-mandated fees at some hotels and condos, and a few specialty add-ons like custom hair color matching or extension tape replacement. Full breakdown: what's NOT included in the price.

Transparent pricing

The deposit and final amount are shown before you confirm a booking. No surprise charges. More on how payments work.

Still have a question?

Email [email protected] or use our contact form. Safety concern? Visit /safety or use the in-app SOS.

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