What background checks do you run on pros?

Background checks are part of our vetting process. The canonical safety reference lives at /safety.

Who runs the checks

Checkr — PBSA-accredited and FCRA-compliant. The same provider used by major marketplace and delivery platforms. Reports are returned to Made Glow’s trust-and-safety team for review.

How disputes work

Applicants dispute background-check reports directly with Checkr through Checkr’s Candidate Portal, per the standard FCRA dispute process. If the result of a dispute is adverse, the Pro receives the FCRA-mandated notice and the path to dispute further. Made Glow follows a 5-business-day pre-adverse window before any final adverse-action decision based on a background check.

What we look at

Made Glow disqualifies based on the offenses described in our adjudication policy — such as violent felonies, sexual offenses, fraud against vulnerable populations, and active warrants. Older or non-relevant offenses are reviewed case-by-case under the EEOC’s Fair Chance guidance. We weigh how recent the offense was, the nature of the offense, the relevance to providing in-home beauty services, and any rehabilitation evidence the applicant provides. Specific Pro-level results are confidential per FCRA.

Re-verification

License status is re-checked at every renewal cycle and at least every 12 months. New license events that affect a Pro’s status surface a review.

What we do NOT do

• We do not pull credit reports for screening.
• We do not check civil litigation history.
• We do not consider non-conviction arrests.
• We do not collect mental-health history.

Reporting concerns

If you have a specific concern about a Pro you booked, see how to report a safety concern.