SAFETY & TRUST
Safety tips for in-home beauty services
Use a defined service space, keep the in-app SOS button accessible, share trip details with someone you trust, and never share your address outside the in-app chat. Made Glow's safety tools and a $1M insurance policy back every booking.
Mobile beauty services are statistically very safe — same incident rate as a brick-and-mortar salon, and the platform layers on tools you wouldn't have at a walk-in. A few practical habits make every booking smoother. Full canonical safety guidance is at /safety.
Before the booking
- Read the pro's reviews. Five or more reviews on the profile is a strong signal. Look for repeat-client mentions ("I've been with [pro] for a year") — those are the highest-trust indicators.
- Confirm the pro's credentials. Every Made Glow pro's profile shows a license number — you can verify it on the Florida DBPR public lookup. More on licensing.
- Add a default service location. Pinning your home (vs. dropping a one-time pin) means it's only shared with confirmed bookings.
Setting up the space
- Pick a defined room. Bathroom-adjacent for hair and makeup; quiet bedroom for facials and massage; a kitchen island works great for nails. The pro brings their own portable setup.
- Have a power outlet free. Most pros need one (LED nail lamp, hair tools, ring light, magnifying lamp). Multi-outlet strips are fine.
- Secure pets. Even friendly pets distract the pro and can interfere with chemical-based services. A closed door or quiet room works.
- Put valuables away. Same hygiene as having any service worker in your home — basic precaution, not specific to Made Glow.
During the appointment
- Keep your phone accessible. The booking screen has an SOS button (top right) that pings Made Glow's trust-and-safety team plus 911 if you tap-and-hold for 3 seconds.
- Share trip details. Tap Share with a friend on the booking — sends a secure link with the pro's name, photo, and ETA to a trusted contact. Auto-revoked after the appointment.
- Use in-app chat. Don't share phone numbers or email — the platform's record of every conversation is what backs incident reports.
After
- Rate honestly. Reviews protect the next client. Don't soft-pedal a quality issue out of awkwardness — see our quality guarantee.
- Report concerns immediately. Anything safety-related goes to [email protected]. More on reporting.
Insurance
Every Made Glow booking is covered by a $1M liability policy that protects both you and the pro. Coverage details here.
Still have a question?
Email [email protected] or use our contact form. Safety concern? Visit /safety or use the in-app SOS.
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