ACCOUNT

How do I sign in?

Three ways: phone OTP (a 6-digit text), email magic link, or Sign in with Apple. After your first sign-in, you can also enable Face ID or Touch ID for one-tap re-entry. Made Glow does not use passwords.

Made Glow is intentionally password-free. Every sign-in flow uses something more secure than a static password — a one-time code, a single-use email link, or biometric authentication.

Phone OTP

Tap Sign in → enter your mobile number → receive a 6-digit SMS code → enter it. Codes expire in 5 minutes; if you don't get one in 30 seconds, tap Resend. The code is single-use; once entered, it can't be reused.

Email magic link

Tap Sign in → choose Email → enter your address → check your inbox. The link signs you in directly — no code to type. Links expire after 15 minutes for security.

Sign in with Apple

If you signed up with Apple originally, tap Continue with Apple on the sign-in screen. Face ID or Touch ID confirms — you're in.

Biometric (Face ID / Touch ID)

After your first sign-in, the app offers to enable biometric quick-sign-in. Once on, opening the app on a trusted device requires only your Face ID or Touch ID — no OTP, no email roundtrip. You can disable it from Settings → Security.

Switching devices

When you install Made Glow on a new phone, sign in with the same phone number, email, or Apple ID you used before. The app re-authenticates and pulls your booking history, favorites, and saved addresses. The old device's biometric trust is automatically revoked when the new device signs in.

What if I changed my phone number?

Sign in with email or Apple, then go to Settings → Phone number to update it. If you can't access either of your old contact methods, see recovering account access.

Why no password?

Passwords are the most common breach vector — reused, phished, leaked. One-time codes plus biometric unlock are both more secure and easier to use. The flows comply with NIST SP 800-63B for high-assurance authentication. Full privacy and security policy.

Multiple accounts?

One account per phone number and one per email. If you accidentally created duplicates, message [email protected] and we'll merge them.

Still have a question?

Email [email protected] or use our contact form. Safety concern? Visit /safety or use the in-app SOS.

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