How do chargebacks work on Made Glow?

Chargebacks (disputes filed through your card-issuing bank) are a legitimate consumer protection — but they're also the slowest way to resolve a Made Glow issue. Here's why our refund flow is almost always the faster path.

Refund vs. chargeback timeline

If you file a chargeback

Stripe notifies us within 1 business day. We respond with the full booking record:

• Booking confirmation, address, time stamps.
• Pro's check-in / check-out GPS data.
• Chat transcript between you and the pro.
• Photos taken by the pro at completion (most services capture a "before/after" pair).
• Any prior refund or satisfaction-claim activity on the booking.

The bank decides

Bank dispute panels review the documentation and decide: chargeback upheld (you keep the funds), chargeback rejected (funds return to Made Glow). Either way, Made Glow honors the bank's decision.

Account effects of a chargeback

While a chargeback is open, your Made Glow account is paused — you can browse but not book new appointments. This is automatic and lifts when the dispute resolves. Multiple unfounded chargebacks can lead to permanent account closure under our payment terms.

When to chargeback vs. refund

Use the in-app refund flow if:

• You can't reach the pro and want resolution fast.
• You have a legitimate quality or no-show issue.
• You want to keep your Made Glow account in good standing.

Consider a chargeback only if:

• You believe the charge was fraudulent (you didn't make the booking).
• Made Glow's refund process has been exhausted and you disagree with the outcome.
• Your card was used without authorization (always file with the bank in this case).

If your card was used fraudulently

That's a different category — if you didn't make a booking but it appears on your card, dispute it as fraud with your bank AND email [email protected] immediately. We freeze the account, investigate, and assist the bank's fraud team.

Full refund policy and terms of service.