ABOUT PROS

What's NOT included in the price?

Tip (always optional), parking surcharges in some buildings, travel fees outside the Pro’s service area, and specialty add-ons (extension hair, custom color matching, builder gel materials). Every charge is shown in the booking flow before you confirm.

The Made Glow price covers the service, the Pro’s mobile kit, sanitization, and travel within the Pro’s service area. See the full inclusion list. Here’s what’s NOT included:

Tip

Always optional, never auto-added. See our tipping guidance for the full breakdown. 100% of any tip goes to the Pro.

Travel fees outside the service area

Each Pro sets a service radius. If your address is outside that radius, the Pro may add a travel surcharge, shown on their profile before you book. The surcharge covers extra fuel and time.

Parking and building fees

Some buildings (high-rises, condos, and certain hotels) charge guest-vendor parking or service-elevator access fees. The Pro will note this in chat and add it to your final total before the service is performed.

Custom hair color match

If you want a hair-color match to a specific reference photo (rather than a pre-set tone), some colorists charge a color-mixing fee. The fee is disclosed when you book the service.

Hair extensions

The application is included; the hair itself is not. Pros may sell extension hair from their stocked inventory or you can supply your own. Discussed in chat before the appointment.

Specialty product upgrades

Some skincare and hair Pros offer optional product upgrades — premium peel solutions, professional bond builders, branded retinol courses. Always optional, always priced separately, and only applied with your consent during the appointment.

Damage or replacement

Pros on Made Glow are independent contractors. They are responsible for carrying their own liability insurance. Made Glow does not provide, broker, or guarantee platform-funded liability insurance. If a Pro damages your property or person, address the claim with the Pro and their insurer. Report safety incidents at /safety or via the in-app SOS.

Always shown before you book

Every fee is shown on the booking screen and in chat before you confirm. There are no surprises charged after the appointment.

Still have a question?

Email [email protected] or use our contact form. Safety concern? Visit /safety or use the in-app SOS.

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