How do I reschedule a booking?

How to reschedule

1. Open the booking from Bookings.
2. Tap Reschedule. It's available while the booking is pending or confirmed.
3. Pick a new date (from tomorrow up to 14 days ahead) and a time.
4. Tap Send request.

Your pro gets a notification and can accept or decline. Your booking keeps its original time until they accept. If you're not sure which times work for your pro, message them in the app chat first.

Your pro can suggest a time too

Either of you can propose a new time. When your pro suggests one, your booking shows Needs your response with options to accept or decline.

Payment

There's no fee to ask for a new time, and rescheduling doesn't change what you paid.

If no new time works

You can cancel the booking. Your refund depends on how far away the appointment is when you cancel.